Return & Exchange Policy

At Nuvo Desires, we care deeply about our customers and want you to feel confident in every purchase. If you experience any issues with your order, we encourage you to reach out so we can help make things right.

If there is a problem with an item you’ve received, please contact us within 14 days of your order’s arrival. We review all concerns on a case-by-case basis and will work with you to find a fair solution whenever possible.

Depending on the situation, we may offer a replacement item or store credit. At this time, refunds to the original payment method are not offered.

Requests made more than 14 days after delivery may not be eligible for replacement or store credit.

To request support or report an issue, please contact us at:
sales@nuvo-desires.ca

When reaching out, please include your order number and a brief description of the issue, and if applicable, photos of the item. This helps us resolve things more quickly.

Our goal is always to provide quality products and a positive experience. Thank you for supporting Nuvo Desires.